Introduction

Welcome to CAREERCLIMB ONLINE LIMITED (“Company”, “we”, “our”, “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://careerclimb.co.uk (the “Site”) and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you register on the Site, express an interest in obtaining information about us or our products and services, participate in activities on the Site, or otherwise when you contact us.

The personal information we collect may include:

• Name and Contact Data: First and last name, email address, postal address, phone number, and other similar contact data.
• Credentials: Passwords, password hints, and similar security information used for authentication and account access.
• Payment Data: Data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number), and the security code associated with your payment instrument.
• Profile Data: Preferences, feedback, and survey responses.

Information Collected Automatically

We automatically collect certain information when you visit, use, or navigate the Site. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Site, and other technical information. This information is primarily needed to maintain the security and operation of our Site, and for our internal analytics and reporting purposes.

Information from Other Sources

We may obtain information about you from other sources, such as public databases, joint marketing partners, social media platforms (like Facebook), as well as from other third parties.

2. How We Use Your Information

We use personal information collected via our Site for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

• To Facilitate Account Creation and Logon Process. If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process.
• To Post Testimonials. We post testimonials on our Site that may contain personal information. Before posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update, or delete your testimonial, please contact us at info@careerclimb.co.uk and be sure to include your name, testimonial location, and contact information.
• Request Feedback. We may use your information to request feedback and to contact you about your use of our Site.
• To Enable User-to-User Communications. We may use your information in order to enable user-to-user communications with each user’s consent.
• To Manage User Accounts. We may use your information for the purposes of managing our account and keeping it in working order.
• To Send Administrative Information to You. We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
• To Protect Our Services. We may use your information as part of our efforts to keep our Site safe and secure (for example, for fraud monitoring and prevention).
• To Enforce Our Terms, Conditions, and Policies.
• To Respond to Legal Requests and Prevent Harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
• To Manage User Accounts. We may use your information for the purposes of managing our account and keeping it in working order.
• To Deliver Services to the User. We may use your information to provide you with the requested service.
• To Respond to User Inquiries/Offer Support to Users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
• For Other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Site, products, services, marketing, and your experience.

3. How We Share Your Information

We may process or share your data that we hold based on the following legal basis:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
• Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Vendors, Consultants and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. We may allow selected third parties to use tracking technology on the Site, which will enable them to collect data on our behalf about how you interact with our Site over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, pages, or features, and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other types of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee absolute security if you provide personal information.

5. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. Your Privacy Rights

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

7. Updates to This Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have questions or comments about this policy, you may contact our Data Protection Officer (DPO), by email at info@careerclimb.co.uk, or by post to:

CAREERCLIMB ONLINE LIMITED
20-22 Wenlock Road
London, England, N1 7GU
United Kingdom