At CAREERCLIMB ONLINE LIMITED, we are committed to providing high-quality virtual customer service training and career development programs. We understand that sometimes, unforeseen circumstances may lead to the need for a refund. Our refund policy is designed to be fair and transparent, ensuring clarity for our clients. Please read this policy carefully to understand your rights and our procedures for handling refund requests.

1. General Refund Policy

Our refund policy applies to all services offered by CAREERCLIMB ONLINE LIMITED, including but not limited to Career Development Workshops, Interview Preparation and Practice, Resume and Cover Letter Optimization, Personalized Career Coaching, Skill Enhancement Training, and Job Search Strategies.

2. Eligibility for Refunds

Refunds may be issued under the following conditions:

• Service Cancellation by CAREERCLIMB ONLINE LIMITED: If we cancel a scheduled service, clients are entitled to a full refund.
• Client-Initiated Cancellation: Clients who cancel their enrollment in a service may be eligible for a refund, subject to the conditions outlined below.

3. Refund Request Timeline

• Within 7 Days of Purchase: Clients who request a refund within 7 days of purchase are eligible for a full refund, provided that they have not accessed or participated in any part of the service.
• 8 to 14 Days of Purchase: Clients who request a refund between 8 and 14 days of purchase are eligible for a 50% refund, provided that they have not accessed or participated in any part of the service.
• Beyond 14 Days of Purchase: Refund requests made more than 14 days after purchase are not eligible for a refund.

4. Service-Specific Refund Conditions

• Career Development Workshops: Refunds for workshops will only be issued if the request is made at least 14 days prior to the start date of the workshop.
• Interview Preparation and Practice: Refunds for interview preparation sessions will only be issued if the request is made at least 7 days prior to the scheduled session.
• Resume and Cover Letter Optimization: Refunds for these services will only be issued if the request is made before any work on the resume or cover letter has commenced.
• Personalized Career Coaching: Refunds for coaching packages will be issued on a prorated basis, depending on the number of sessions completed. Clients must request a refund within 7 days of the first session to be eligible for a partial refund.
• Skill Enhancement Training and Job Search Strategies: Refunds for these services will be issued if the request is made at least 7 days prior to the scheduled start date of the training or strategy session.

5. Non-Refundable Services

Certain services and products are non-refundable, including:

• Services that have been fully delivered and accessed by the client.
• Downloadable digital products and materials.
• Customized services where work has already commenced.

6. Refund Process

To request a refund, clients must follow these steps:

1. Submit a Request: Email our support team at info@careerclimb.co.uk with the subject line “Refund Request” and include your name, service purchased, date of purchase, and reason for the refund request.
2. Review: Our team will review your request and determine eligibility based on the criteria outlined in this policy.
3. Approval and Processing: If your request is approved, we will process the refund within 14 business days. Refunds will be issued to the original method of payment.

7. Disputes and Chargebacks

We strive to resolve any issues or disputes amicably. Clients are encouraged to contact our support team before initiating a chargeback with their bank or credit card company. Chargebacks may delay the refund process and are not covered by this refund policy.

8. Policy Changes

CAREERCLIMB ONLINE LIMITED reserves the right to modify or update this refund policy at any time. Any changes will be posted on our website and will take effect immediately upon posting.

9. Contact Information

If you have any questions or concerns about our refund policy, please contact us at:

CAREERCLIMB ONLINE LIMITED
20-22 Wenlock Road, London, England, N1 7GU
Email: info@careerclimb.co.uk
Website: https://careerclimb.co.uk

By enrolling in our services, you acknowledge that you have read, understood, and agreed to this refund policy. Thank you for choosing VIRTUSERVE ACADEMY LTD. We are dedicated to helping you achieve your career goals and providing you with exceptional service.